Parent FAQs Parent Concerns and Key Contacts Parent FAQs Concerns and Contacts The bus doesn’t go to / stop at ----. Can you adjust the route? Route changes are very rare in the history of the shared service with Pedare, given we need to accommodate two communities’ preferences, and any change to the route causes time delays further down the line. I can’t login to the app. Have you filled in the e-form and received an email notifying you your account has been setup? You won’t be able to login to the app until this occurs. Can I setup auto topup? Not yet, this is also in beta testing. I’ve received an email from BusMinder about my account balance. Negative balance alerts have been activated, which means you will receive an auto- mated email from BusMinder when your account falls into the negative. Note, credit needs to be loaded for each individual child if you have multiple children. Can I load less than $13.50? No. $13.50 is five trips’ worth (2.5 days if catching the bus to and from school) and the credit stays with the student for all their years at Gleeson (and can even be transferred to siblings, then). What happens to the service on early dismissal days? The private bus service timetable runs to its usual timetable every school day, as the service is shared with Pedare. This means students may need to arrange alternate transport for the few early dismissal days we have. Please note the following contacts: Future Families (eg starting the following year) Please email [email protected] All Other Queries, including BusMinder troubleshooting: Front Office 8282 6600, option 2 [email protected] Please note BusMinder is a third party app, so it may take us some time to contact the developers. General Queries Please read all information in this booklet, in conjunction all information on our website, before reaching out to the Front Office or student services. Reporting Concerns For concerns related to Kanga (eg missed stop, boarding queries with drivers, student behaviour) please contact the Front Office or Student Services, ensuring you provide what route your child was traveling on, and as many other details as possible. If your concern is related to a Pedare student, please still contact us, as we will then contact them on your behalf.